e-business is an essential requirement for success in today's fast-paced, global economy. Unparalleled opportunities exist to expand markets, increase efficiency, reduce costs, and offer customers & partners seamless access to information. To capitalize on these opportunities, organizations are turning to e-Business as a competitive necessity. It has following advantages:

• Flexibility for Adding and Changing Resources
• Scalability and Security for e Business Transactions
• Open Platform for Rapid Implementation
• Faster time-to-market for new products through an automated information flow
• Improved customer responsiveness from automated self-service applications
• Increased efficiency from consistent, accurate information available in real time
• Lower cost of operations due to streamlined infrastructure of E- Business channel
• Reduced cost and complexity compared to custom point-to-point integration

SIL has the required skill set for e-Business development & implementation.

Every interaction (an inbound or outbound call, an incoming or outgoing e-mail, Web-based collaboration) provides an opportunity to win new business and boost customer satisfaction. To be successful and consistent, the organization must leverage every contact with customers.

SIL has in depth knowledge of CRM to assist in the full product development, enhancing the functionalities and migrating existing applicatoins to other platforms. SIL has experienced professionals with excellent track record in developing & implementing CRM products. SIL has skills that are required to effectively complete multiple stages of a CRM implementation, such as:

• Structured Analysis of existing business processes and technology infrastructure
• Set-up and Configuration of a CRM application to best fit existing business processes
• Web-integration with existing Intranet/ Extranet applications.
• On-going maintenance and support

SIL has the required skill set for CRM development & implementation

ERP Solutions integrate IT-processes across your company's division and departments. SIL has intensive domain knowledge and not simply the knowledge of only technology. This vision determines the appropriate architecture, customization features, installation procedures and the level of complexity as per your business requirements.

The experienced business managers and a motivated team of software engineers work with Clients' team to standardize and re-engineer the business processes.

SIL has the required skill set for ERP development & implementation.

A legacy system can be described as a computer system or application program that continues to be used despite its poor compatibility due to the high cost of replacing or redesigning it. There is a widespread need for a web interface to the existing heterogeneous information in organizations. This information ranges from documents in a variety of proprietary formats to engineering and financial databases.

Our experience and comfort with legacy systems allows us to propose efficient web solutions or Client/Server solutions.

Mobile Commerce applications help to conduct business while you are on move! Access to information on–the-move has become a powerful corporate tool. With wireless technology, people can get information and make decisions anywhere, anytime and all the time. Information can be accessed thru handheld device like mobile devices, palmtops or by sending SMS – Short Messaging Service – to the Application.

SIL has proven track record for the development of mobile commerce solutions. Examples of proposed scenarios and components are as follows:

• Mobile Office: Addresses, Email, Appointments, Tasks etc.
• Mobile shopping: Ordering, checking availability, checking prices, delivery information     etc.
• Mobile Banking: Statement of accounts, payment instructions etc.
• Mobile access to corporate intranets: Use of intranet applications such as telephone     directories, address books, emails and news boards etc.
• Mobile travel information and booking: Total Internet solution with WAP enhancement.

Geographic Information Systems have enhanced the science of map-making into a major technological field. Having realized the potential of GIS Technology, we are actively involved in this field and providing effective GIS solutions for various clients and thus gained rich experience and expertise in this area.

We have highly qualified technical support team that can help in developing and maintaining the applications. Our functional experts will help in determining the needs. The Related Services include:

• GIS & CAD Transcription Solutions
  
• GIS Application Programming
  
• CAD Conversion Services
  
  

SIL can help in managing the server environment and backup effectively so that the performance is maintained at the optimum level and to have conducive business environment. Progressive Server management offerings ensure that server parameters and operating systems are administered and tuned well. Our deliverables include:

• Operating System Administration
  
• Performance monitoring of servers (monitoring CPU, disk space, memory utilization) and     fine tuning
  
• Storage solutions management
• Backup management and restoration drill exercises
• Configuration management
• Management of upgrades and patches
• First level diagnosis of server problems and escalation of hardware problems to vendors
  

SIL has extensive experience managing remote servers.

In simple terms E-Governance can be defined as giving Citizens the choice of when and where they access government information and services. Putting the Citizen at the center of government means taking a delivery channel view. This would mean to use more and more of Information Technology in many of the government functions.

E-Governance, thus, is the application of Information Technology to the processes of Government functioning for

• Simple
  
• Moral
  
• Accountable
• Responsive and
• Transparent
  

The objective of achieving e-Governance goes far beyond mere computerization of stand alone back office operations. It means the fundamental change as to how the Government operates and this implies a new set of responsibilities for the executive, legislature and the citizenry. e-Governance has emerged as one of the flagship applications with aspiration to employ multimedia and network technologies to re-invent the way the government works. This IT enabled government will ensure more transparency and better services to the public.

SIL has dedicated research and development team for making e-Governance reality. SIL has the required knowledge to understand the procedures and work flows for knowledge procurement and developing marketplaces.